1. General information
- The insured: Laos or foreigners living in Lao, the ages in 6-50 (one person or a group ).
- Treatment: Lao, Thailand, Vietnam.
- Insurance certificate: the insured will receipt an electronic insurance certificate of LVI which’s saved on mobile phone and works to replace the hardcopy. The QR Code is included in the e-Certificate and anyone can scan by mobile phone to check details of the certificate.
- Wording : LVI Care wording following the document no. 238/QĐ-QLNV dated 18/06/2020 of LVI (Approved by Ministry of Finance following document no. 0717/ຄລປ dated 15/07/2020).

2. Waiting period: ( Wating period is a period from valid date for which related insurance benefits are not covered. In case continuous renewal, waiting period will be not applied.
  - Accident: no applicaple
  - Illness: 30 days
  - Special diseases, malarial fever and pre-existing diseases: 365 days
  - Pregnancy: 60 days in respect of miscarriage or abortion as prescribed by physician and pregnancy treatment; 270 days in respect of childbirth.

3. Benefits and premium: 03 packages

4. Hospital fee guarantee  
For the hospitals signed agreement with LVI or out-patient treatment: when going for treatment, customers should bring the e-Certificate which included QR Code to get guarantee from LVI:

1. Lao-Viet Hospital : Mittaphap Street, Saphanthong, Sisattanak District, Vientiane Capital. ​Phone: 021 353493; 020 55557457
2. Alliance International Medical Centre: Souphanuvong Street, Vattaiyaithong, ​ Sykhottabong District, Vientiane Capital. ​Phone:021 513095; 020 55529715
3. Asian Hospital : Kamphaengmueng Street, Vattaiyaithong, ​ Sisattanak District, Vientaine Capital. Phone: 021 330374-5; 021 330445-7; 020 28032575
4. French Medical Centre: Khuvieng, Symueng  Street . Vientaine Capital. Phone: 021 214150; 021 215713
5. New Life Hospital: Asian Street, Phonxay, ​Xaysettha District. Vientaine Capital. Phone: 030 9911911, 020 96028368
6. Hanoi-Vientiane Hospital: Kaisonephomvihan Street, Chormmany Phonxay, ​ Xaysettha District. Vientaine Capital. Phone: 030 9966999, 020 99440010

For the other hospitals  and in-patient: Please pay for hospital first and submit a claim to LVI within 30 days from the end of treatment.

5. How to buy Health Insurance for individual, families:

  - Buy via mobile application: BCEL One, U-Money, LVB DigiBank

  - Call hotline 1465 or Capital 020 23344666, Northern 030 5552205, Southern 020 98717666

  - LVI's offices and agents nationwide

  - LVI's partners: branches nationwide of  BCEL, APB, ACLEDA, LaoVietBank, IndoChinaBank